Coronavirus (COVID-19)
For health information and advice, read our pages on coronavirus. Learn about the government response to coronavirus on GOV.UK.
Contrast

Healthier Futures - Accessibility

Accessibility statement for the Black Country and West Birmingham Integrated Care System (ICS) website

This accessibility statement applies to the Black Country and West Birmingham Integrated Care System (ICS) website. This website is run by Midlands and Lancashire Commissioning Support Unit and Midlands and Lancashire Commissioning Support Unit.  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 01902 442581

We’ll consider your request and get back to you in five working days.

If you cannot view the map on our ‘contact us’ page, call us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.  If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 01902 442581

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Black Country CCGs are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below:

  • Disproportionate burden: to make the PDFs created from 2018 accessible would create a disproportionate burden to the CCG  We recognise that a number of PDFs which needs to be amended and we will work to provide accessible content on request.  If you require help accessing any inaccessible PDFs, please contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.or call: 01902 442581.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our videos do not have a text alternative, so people using a screen reader cannot access the information.  This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

PDF documents - Some of our PDF documents are difficult to navigate using a keyboard.  For example, because some form controls are missing a ‘label’ tag.

To resolve the many PDFs we have would be a disproportionate burden within the meaning of the accessibility regulations.  We will make another assessment when the website contract is up for renewal, likely to be in one year.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents- The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  For example, we do not plan to fix previous board papers from before this date. Any new PDFs or Word documents we publish will meet accessibility standards.  Some fillable forms which need to be downloaded and interacted with will not be accessible until we move to a new digital solution in the future.

Live video - We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020.  It was last reviewed on 23rd September 2020.

This website was last tested on 22.09.2020.  The test was carried out by Midlands and Lancashire CSU Commissioning Support Unit.

We used this approach to deciding on a sample of pages to test, a combination of random sampling and Google Analytics to review the most popular pages.

What we’re doing to improve accessibility

We plan to identify and fix issues by the 1st April 2021.

In The News

  • Half of Black Country & West Birmingham adults receive COVID-19 vaccine

    The NHS is celebrating an important milestone this week as more than half of all adults in the Black Country & West Birmingham have received their first dose of COVID-19 vaccine. More than 540,000 first doses have now been administered, thanks to the unprecedented scale vaccination programme which has seen people receive their vaccine in hospitals, care homes, GP surgeries, pharmacies and even local sports centres and places of worship. Sally Roberts, Chief Nursing Officer for the NHS Blac...

    Read more

  • Black Country Health Chiefs say there’s a COVID-19 vaccine with your name on for everyone aged 50 and over

    Anyone aged 50 and over can get their first dose of the Covid-19 jab by registering on the door at certain local Vaccination Centres now.  Those who are eligible can arrive at on the following Vaccination Centres without an appointment from today until (and including) April 2nd :  Saddlers Centre, Walsall.  Tipton Sports Academy, Sandwell  WV Active Aldersley , Wolverhampton  Or, for the Sadlers Centre and Tipton Sports Academy, they can book by calling 119 or o...

    Read more

  • Black Country & West Birmingham to become Integrated Care System

    The Black Country and West Birmingham STP has been given the green light to deliver increasingly joined-up health and care services for the people in our region, as we formally move to become an Integrated Care System (ICS) next month. ...

    Read more

  • Liz delighted at inclusion in New Year Honours for COVID-19 work

    A primary care nurse advisor from NHS Black Country and West Birmingham has been included in the New Year Honours List for her contribution to patient care during the COVID-19 pandemic. Liz Corrigan is General Practice Nursing Professional Lead for the Black Country and West Birmingham Sustainability and Transformation Partnership and has worked in various nursing roles in the local area over the last 25 years. Liz, who lives in Wolverhampton, has been honoured with the British Empire Medal fo...

    Read more

  • Local health leaders show support for carers during Carers Week 2020

    Heath bosses in the Black Country and West Birmingham are celebrating the role of carers as part of national Carers Week, especially because of the important contributions they have made during the coronavirus pandemic. This week (8-14 June 2020) is Carers Week – a national awareness initiative highlighting the important work being done by carers in the community – and local health leaders in the Black Country and West Birmingham are supporting this important campaign. Jonathan Fellows, Indepe...

    Read more

  • Health chiefs encourage people to visit pharmacies first

    As part of the national Help Us, Help You campaign, health bosses in the Black Country and West Birmingham are encouraging people to visit their pharmacy for advice on minor injuries and ailments. Research shows that 27 percent of general practice appointments in England could potentially be treated elsewhere. Approximately 18 million of these could be treated through self-care and community pharmacies. Many pharmacies are open late, making it easier than ever to get advice. They can advise yo...

    Read more

  • NHS rapid response team helps frail older patients

    Against a background of an ageing population and increasing frailty, one NHS Trust has identified opportunities to provide a service targeted at this patient group. The initiative is designed to prevent unnecessary hospital admissions through the emergency front door and keep frail older people safe in their own homes.  Emma Hibbs, Advanced Physiotherapist at Sandwell and West Birmingham Hospitals NHS Trust, explains: “We know that nationally around 50% of the population aged 65+ live with...

    Read more

  • Healthier Futures partnership secures funding to develop system-wide digital app

    The Healthier Futures partnership (Black Country & West Birmingham STP) has been awarded NHS funding following a successful pitch, to develop a healthcare app which will increase access to services for the local population. The NHS has identified funding to accelerate worthwhile projects across the country, inviting bids from all systems. A very limited number of organisations were invited to pitch to their respective regional digital teams and the Healthier Futures partnership has been su...

    Read more

  • It’s all aboard for popular NHS event

    The next stops for a popular NHS event have been confirmed in the Black Country. More than 200 people flocked to the big NHS red bus in Walsall City Centre to bag advice and freebies to help them keep well this Winter. NHS Clinical Commissioning Groups across the Black Country are behind the events, which aim to raise awareness of the simple steps people can take to keep well during winter. The importance of getting the flu vaccine, how keeping warm can help keep illnesses at bay and reminding...

    Read more

  • Check in on vulnerable people this Christmas

    People in the Black Country and West Birmingham are being advised to wrap up warm over the winter season and to look out for vulnerable people during the Christmas and New Year period. Local people are being asked to remember older relatives, friends and neighbours as well as other vulnerable people at this time of year. The over 65s and those with long-term health conditions or disabilities are at increased risk of illness during the winter months. It is important to regularly check in on ol...

    Read more