Coronavirus (COVID-19)
For health information and advice, read our pages on coronavirus. Learn about the government response to coronavirus on GOV.UK.
Covid-19
Contrast
Sign Up

Healthier Futures - Engagement activity

Delivering the NHS Long Term Plan

Healthwatch Report for the Black Country and West Birmingham Sustainability and Transformation Partnership (STP) – This report outlines the key findings from community engagement activities to gain insight into how people view local healthcare services. The report aims to shape local action to support the delivery of the NHS Long Term Plan.

What if everyone had what they need to Thrive

As part of our vision of ‘doing with’ rather than ‘doing to’ populations, we’re planning a series of community conversations to help us better understand what really matters when it comes to our citizens health and happiness. This is the write up from our first virtual ‘What if’ workshop held in December, 2020. 

Digital tools in health and social care survey

In March 2020, prior to the Covid-19 pandemic, national lockdown and digital services having to be implemented for people to access the health services, the panel was invited to take part in a ‘Digital tools in health and social care’ survey.  The aim of the survey was to gather insights on how digital services in the NHS were being or could be used. 

All respondents stated they used the Internet and mainly for social media, online shopping and online banking and they found out about digital services via websites, social media, friends and family, online adverts and television. Around half of the respondents said they used the internet to book appointments online and just over half of people said they’d used NHS Digital and online services including to book a GP appointment, visit a NHS website, use 111 online, order a prescription and to access medical records or test results. Around three quarters of people found it “simple” to access NHS services online and around a third described it as “fast.”  If people said that they didn’t use NHS online services, it was because they didn’t know they existed, they preferred face-to-face consultations or to use the telephone. Respondents said they’d be encouraged to use NHS digital services if they were easy to access and use, and if they were multi-functional so they could be used in one place.

Around half of the respondents said that they would consider having a telephone appointment, an email communication with their consultant or a live text chat instead of a face-to-face hospital or GP appointments. A few respondents said they would not consider any digital options for GP appointments.  The majority of respondents said they would be happy for their medical records to be shared to enable their condition to be reviewed and would allow other NHS organisations or local authorities to access their data.

Engagement Report - Digital tools in healthcare

Covid-19 Patient Experience Survey

In June 2020, the CCGs sent a COVID-19 Patient Experience Survey to members of the Citizen’s Panel to gather their views and experiences on accessing health services during the pandemic. Most respondents who completed the survey had not had Covid-19 and felt uncertain during the lock-down period. Most respondents (especially those aged 30-39) were positive and impressed about using technology to access health services - which they found easy to use. 

However, respondents also raised concerns around the difficulty of engaging with GP practices. Waiting times also emerge as an issue alongside uncertainty about rearranging an appointment to a new location.  

Respondents hoped for improvements around the following: 

  • Delay in getting any type of appointment with a GP
  • Difficulty in contacting the GP surgery by phone
  • More awareness/advice needed about local health services available
  • Limited support for mental health patients.
  • More support/checking in on shielding patients required.
  • Appropriateness of appointments offered (for example, a patient with a skin concern should be offered a video call rather than a telephone appointment.)

Covid engagement report

Wider determinants of health survey

In September 2020, Black Country Voices also took part in a survey to help us understand more about people’s lifestyles and wider circumstances and how these affect their physical and mental health. This survey also considered the impact of Covid-19 on people’s physical and mental health and asked how they would help their own mental wellbeing and where they would go if they needed support. The analysis of this survey was undertaken by the commissioning manager and results from this survey informed a report to help local organisations work together on improving aspects which affect our health.

In The News

  • One record to improve health and care in the Black Country and West Birmingham

    People living in the Black Country and West Birmingham will soon get even better and safer care and treatment, thanks to the introduction of joined-up health and care records. One Health and Care is a new NHS shared care record launching later in the Spring, which will bring together all the separate records held by different local providers of health and social care – such as hospitals and GPs – in one secure, easy to read format. This will give authorised professionals who are directly respo...
  • Wash, wash, wash your hands

    As COVID-19 continues to spread in the area, people across the Black Country and West Birmingham are being reminded of the importance of washing their hands. Regular hand washing with soap and water remains an essential part of good hygiene and helps prevent the spread of COVID-19, as well as other winter illnesses such as colds, flu and stomach bugs. Hands should be washed with warm water and liquid soap for at least 20 seconds before rinsing and drying them thoroughly. If soap and water are ...
  • Executive Recruitment for the Black Country Integrated Care Board

    The Black Country Integrated Care System is looking for future Executives to lead the Integrated Care Board when it is established in July 2022. We are now live with the recruitment to 3 of our 6 future executive roles. Adverts are now live for the roles below: Chief Finance Officer  Chief Medical Officer  Chief Nursing Officer Recruitment to the other executive posts of, Chief Operating Officer, Chief Equality and Innovations Officer and Chief People Officer will start in th...
  • Future NHS Health Board seeks independent non-executives

    The recruitment is now underway to appoint four independent non-executive members to the Black Country Integrated Care Board (ICB). The Integrated Care Board will be formed in April 2022, subject to the passing of the new Health and Care Bill. These new roles represent an opportunity to be on the Governing Body for the future NHS ICB, where non-executive members will help to shape a long-term, viable plan for the delivery of the functions, duties, and objectives of the NHS locally. Their role...
  • Mental health chief named as interim lead for NHS Black Country Integrated Care Board

    Health leaders are delighted to announce the appointment of Mark Axcell as Interim Chief Executive Designate for the Black Country Integrated Care Board (ICB). Mr Axcell is currently Chief Executive of the local mental health and learning disabilities trust, Black Country Healthcare NHS Foundation Trust, and has more than 25 years’ experience within the NHS. He will take up the interim post from Monday (22 November) and will lead preparations for the launch of the new ICB next year, subject to...
  • Black Country and West Birmingham NHS pledges support to Armed Forces community

    On Monday 8 November, seven NHS organisations from the Black Country and West Birmingham Integrated Care System (ICS) signed the Armed Forces Covenant (AFC) at a virtual signing. The Black Country and West Birmingham ICS, the first ICS to sign up to the Covenant within the West Midland Reserve Forces & Cadets Association’s (RFCA) region, comprises 15 local health and care organisations who are jointly responsible for managing resources, delivering NHS standards, and improving the healt...
  • Online event for people living with diabetes

    Ahead of World Diabetes Day (Sunday 14 November), people living with diabetes across the Black Country and West Birmingham are invited to attend a special webinar taking place on Friday 12 November. Created by International Diabetes Federation (IDF) and the World Health Organisation (WHO), World Diabetes Day is celebrated worldwide and aims spread awareness of diabetes. This year marks 100 years since the discovery of insulin, a treatment that has saved millions of lives around the world. To c...
  • Accelerating recovery of diagnostic services with £8million investment

    Following a successful bid, we are pleased to confirm that local NHS trusts are taking part in a national programme to help the NHS further accelerate diagnostic activity and recover services from the impact of the COVID-19 pandemic as quickly as possible. Our colleagues across NHS services are working hard to recover services affected by the pandemic, now the vaccine programme has helped to significantly reduce the number of Covid patients needing care. Throughout the pandemic the NHS has con...
  • Walsall people encouraged to take part in ground-breaking blood test cancer trial

    Thousands of letters are being sent to adults in Walsall this week, inviting them to take part in the world’s largest trial of a revolutionary new cancer-detecting blood test. The potentially lifesaving Galleri™ test can detect more than 50 types of cancer before symptoms appear. The NHS-Galleri trial, the first of its kind, aims to recruit 140,000 volunteers nationally, including thousands in the West Midlands, to see how well the test works in the NHS. Walsall is the first location in the We...
  • Recruitment begins for the Black Country Integrated Care Board Chief Executive Officer

    NHS England is advertising for a Chief Executive Officer (CEO) to lead the future Black Country Integrated Care Board (ICB). Integrated Care Systems (ICSs) are partnerships of health and care organisations, local government and the voluntary sector. These partnerships aim to meet health and care needs, to coordinate services and to plan in a way that improves population health and reduces inequalities between different groups. From April 2022 (subject to legislation) ICSs will become statutory...