Across the Black Country and West Birmingham, health and care partners have well established relationships and mechanisms for involving local people, staff and other stakeholders in health and care decisions.
We recognise the role that people can play in their own health and care. As such, we have been working with Healthwatch partners to understand local people’s views on self-care. The output of this work (Healthwatch report) was presented to the ICS Board in July by Healthwatch and has been used to inform our plan and ambition over the next 5 years. The key themes from the engagement are:
- Information, signposting and health education - People told us that they needed improved access to timely information and signposting to support them to self-care. This includes more accessible information which meets their needs i.e. easy read, no jargon.
- Access to Services - People want quick, timely access to professionals for diagnosis, treatment and support. This includes improved access to GP appointments and mental health services. Following diagnosis individuals want effective signposting to information and services that empower them to self-care.
- Support in their communities - People value support and services in their areas through voluntary and community services and want this to be supported and increased utilising community assets. Individuals identified key roles or ‘one stop shops’ as important to access information and services quickly.
- Ongoing Engagement and Involvement - People value being involved and welcome ongoing conversations about health and social care. Individuals want to see more engagement take place to share their experiences and ideas.
As a system, our pledge to local people, staff and stakeholders is that we will:
- Give the right information, at the right time in the right way.
- Listen to what you tell us and take the time to hear what you are saying.
- Make it easy for you to get in touch with us.
- Work with partners to give you the skills, knowledge and confidence you need to participate.
- Be transparent in our decision-making processes.
- Recognise and value your contributions; learn to appreciate and make better use of what we already have in our communities.
- Always give you feedback – even if it is a difficult conversation.
Our Communications and Engagement Strategy can also be found in the documents section of this site.