Reception and Clerical Primary Care Training Programme

The Training Hub is pleased to offer a comprehensive training programme for all administrative, clerical and practice management staff in primary care.

The programme includes workshops on:

• Handling Difficult Conversations

• Correspondence Management and Clinical Coding

• Medical Terminology

• Business Management and Leadership

• NHS Pensions update

• Improving the Patient Experience

• Plus many more

Support and funding are also available to access apprenticeship courses from level 2 to 5.

Please click on the Primary Care Programme Brochure and follow the links to book onto the various workshops.

If you would like any further information, please contact Training Hub Project Coordinators Mani Badhan at This email address is being protected from spambots. You need JavaScript enabled to view it. and Nancy Szilvasi at This email address is being protected from spambots. You need JavaScript enabled to view it.

The Black Country and West Birmingham Training Hub are offering Wellness First Aid Training, Assertiveness Skills Training, Resilience Training and Conflict Resolution training. This training supports the front line staff such as receptionists who are the first point of contact and care navigate patients. Please see training information below.

Wellbeing First Aid Training

During the session we aim to:

• Support them to continue to do their vital role
• Give them a safe space to discuss their worries
• Look at practical, positive ways to get them through the challenges still to come.
   

To book onto any of the below Wellness First Aid for Receptionists sessions, please click on the Eventbrite link below.

• Thursday 7thApril - 13:30-15:30
• Tuesday 26th April - 13:30-15:30
• Wednesday 25th May - 9:30-11:30
   

https://www.eventbrite.co.uk/e/wellness-first-aid-for-receptionists-tickets-166512588635 

Assertiveness Skills

This on-line workshop is designed to give receptionists the confidence to deal with the challenging situations that they find themselves in with patients on a day to day basis. The workshop focuses on teaching the delegates what assertive behaviour is, how to be more assertive with patients and the reasons why assertiveness is a useful skill to utilise for creating long term positive relationships with patients. The workshop also explores why some of us can be more assertive and others find this more challenging.

To book onto any of the above Assertiveness Skills for Receptionists sessions, please click on the Eventbrite link below.

• Tuesday 29th March 9:30-11:30
• Thursday 12th May 13:30-15:30
• Thursday 26th May 9:30-11:30
   

https://www.eventbrite.co.uk/e/assertiveness-skills-for-receptionists-tickets-166293615681 

Resilience Training for Receptionists

This workshop for reception staff will be an interactive and participative experience, aimed to refresh and inform on the ways you can build and strengthen your resilience. Resilience skills are much-needed in the workplace, where stress and uncertainty are a common experience. Some people are fortunate enough to be born resilient and can bounce back from experiences stronger than ever, but not everyone has this ability. The good news is that resilience skills can be developed. During the session you will;

• Be given time to pause and find some space to be listened to as you acknowledge the intense pressure you are currently working under on a daily basis.
• Share some ideas of how to stay resilient, or become more resilient both at work and at home.
• Become to understand how we define success and whether success makes us truly happy.

To book onto any of the below Resilience Training for Receptionists, please click on the Eventbrite link below.

• Wednesday 16th March 13:30-15:30
• Tuesday 5th April 9:30-11:30
• Tuesday 10th May 9:30-11:30
• Thursday 26th May 13:30-15:30

https://www.eventbrite.co.uk/e/resilience-training-for-receptionists-tickets-250209823317 

Conflict Resolution Training – How to manage difficult conversations with patients

This workshop is aimed at reception staff only and will enable them to grow in confidence when dealing with challenging patients. By attending this workshop, your reception staff will be able to demonstrate the following learning outcomes:

• an enhanced understanding of the needs of the patient, through their increased understanding of the use of soft skills - subsequently reducing the potential for conflict in with the patient.
• demonstrate that they understand, and know how and when to apply, the principles of conflict resolution.
• be able to use negotiation skills to reduce conflicting situations, with a greater understanding of how this can be used to improve working with patients.
   

To book onto any of the below Conflict Resolution Training , please click on the Eventbrite link below.

• Thursday 24th March 9:30-11:30
• Thursday 21st April 9:30-11:30
• Wednesday 4th May 9:30-11:30
   

https://www.eventbrite.co.uk/e/conflict-resolution-training-for-receptionists-tickets-253254279367 

Practice Managers Association Workshops 2022

These workshops will be held on MS Teams, if you are interested in attending any of the sessions, please send the following details listed below to This email address is being protected from spambots. You need JavaScript enabled to view it. in order to register for this session:

1. Full name
2. Email
3. Practice name
4. M Code
5. CCG / PCN

Please state the name of the course and date when you email your request, you will then receive  the MS Teams calendar invite straight away and the a couple of days before each web workshop date, PMA will send the materials to all registered delegates.

2022 Workshops 

Exceptional Customer Services Training

19th January 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

26th January 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE 

Correspondence Management and Clinical Coding

 9th Feb 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

16th Feb 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE

Business Risk & Governance

8th March 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

15th March 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE

E-Learning

If you are interested in any of the below E- Learning sessions and the Pitman medical terminology please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the candidates name, practice name and M-code to register for the course.

Excellence in Supporting Healthcare – L2- E-Learning. Please click HERE for more information 

PMA Excellence in Primary Care Finance Certificate- E-Learning. Please click HERE for more information 

Pitman – Medical Terminology- E-Learning. Please click HERE for more information 

Apprenticeships 

If you are interested in any of the below  Apprenticeships please contact your local College stating your name, practice name and M-code to enrol for the course. The college will inform us of your details for funding.

 Black Country and West Birmingham Training Calendar (Point Six Training)

Point Six Training have co-ordinated this training in partnership with the Black Country & West Birmingham CCG Training Hub. Training for those based in the Black Country & West Birmingham.

This is up to date as of 4 August 2021, however for all up to date training available please visit: www.pointsix.co.uk/bcwb. We have lots of training running up to March 2022, this is available for HCAs, Practice Nurses, GPs, Practice Managers and all practice staff!

Please click on the Black Country and West Birmingham Training Calendar  and follow the links to book onto the various training.  

If you have any queries or questions please contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it. 

The Black Country and West Birmingham Training Hub are working with Thornfield’s Primary Care Training to deliver workshops for Primary Care Staff.

To book on to any of these courses with various dates throughout the year, please click on the Eventbrite Links below to register.

If you are signing up on behalf of your staff, can you please include the staff members individual email addresses rather than your own, this helps when the trainers send the electronic invitations to all delegates.

 Improving the Patient Experience

• 25th January 2022, 9:30am-1:00pm
• 23rd February 2022, 9:30am-1:00pm
• 17th March 2022, 9:30am-1:00pm

By the end of this one day interactive workshop, delegates will understand the importance of the Patient Experience Survey and the access and choice targets that should be reached. They will have examined the expectations of the patients and looked at creative ways to manage these effectively using a range of communication tools.

https://www.eventbrite.co.uk/e/improving-the-patient-experience-tickets-146888717107  

For any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.