Care Navigation - Reception and Clerical Programme 2020

Coming soon across the Black Country and West Birmingham area will be a training package offer for existing Care Navigators within GP Practices. 

To start bringing all areas to an enhanced sliver level standard for Care Navigation, the Training Hub have worked with a provider to offer a range of training that supports the front line staff such as receptionists who are the first point of contact to care navigate patients.

The training will provided as interactive online sessions with an experienced trainer who understands the challenges or working in general practice.

The training that has been identified includes the following:

Wellness First Aid for Receptionists

The wellness first aid for receptionist is to give the care navigators the chance to reflect and give them chance to discuss their worries, also to look for positive and practical ways to support them. 

The virtual sessions aims to provide the following:

• A constructive and supportive space to explore the impact of the pandemic on practice.

• An opportunity to reflect on any learning from the response that can be used going into the future.

• Encouragement of peer support and strength to aid ongoing resilience.

• Practical tools and tips to support wellbeing, mentally and physically, during the coming months.

'Soft skills' Sessions

The next stage of the training would be for them to attend the soft skills sessions. These sessions are based upon feedback from the wellness sessions, which then will be developed between the Training Hub and the Provider.  

It is envisage that from the wellness sessions that challenges will have already been identified and these sessions will focus on how to develop skills to address these challenges. This could include elements such as communication skills, personal resilience, influencing an assertiveness skills and le conflict resolution. Also they will use coaching skills to help staff identify potential solutions to these challenges. 

Making the most of your Social Prescribing Link Worker

The making the most of your social prescribing link worker is designed for the care navigators to help them to:

• Fully understand what social prescribing is within general practice.

• Successfully care navigate to social prescribing

• Explore methods of how to engage and support patients to choose social prescribing.

The aim of offering these training sessions will provide support and mechanisms to reflect upon current challenges and review positive ways to support them through these challenges. There will be also opportunity to develop skills such as communication skills, personal resilience, influencing and assertiveness skills and how to effectively navigate and engage and support patients to choose social prescribing.

The dates for these training sessions are currently being arranged and will be advertised shortly.

If you would like further information regarding the courses please contact This email address is being protected from spambots. You need JavaScript enabled to view it.