Care Navigation - Reception and Clerical Programme 2020

Coming soon across the Black Country and West Birmingham area will be a training package offer for existing Care Navigators within GP Practices. 

To start bringing all areas to an enhanced sliver level standard for Care Navigation, the Training Hub have worked with a provider to offer a range of training that supports the front line staff such as receptionists who are the first point of contact to care navigate patients.

The training will provided as interactive online sessions with an experienced trainer who understands the challenges or working in general practice.

Please click on the Primary Care Programme Brochure to view the training that is available. 

Wellness First Aid for Receptionists - please click here to book

The wellness first aid for receptionist is to give the care navigators the chance to reflect and give them chance to discuss their worries, also to look for positive and practical ways to support them. 

The virtual sessions aim to provide the following:

• A constructive and supportive space to explore the impact of the pandemic on practice.

• An opportunity to reflect on any learning from the response that can be used going into the future.

• Encouragement of peer support and strength to aid ongoing resilience.

• Practical tools and tips to support wellbeing, mentally and physically, during the coming months.

To book onto any of the below Wellness First Aid for Receptionists sessions, please click on the Eventbrite link below. 

https://www.eventbrite.co.uk/e/wellness-first-aid-for-receptionists-tickets-137789565299

• Thursday 3rd June- 9.30am-11.30am
• Tuesday 15th June- 1.30pm-3.30pm
• Wednesday 16th June - 9.30am-11.30am
• Thursday 17th June - 1.30pm-3.30pm
• Wednesday 23rd June - 1.30pm-3.30pm
• Tuesday 29th June - 1.30pm-3.30pm

'Soft skills' Sessions

The next stage of the training would be for them to attend the soft skills sessions. These sessions are based upon feedback from the wellness sessions, which then will be developed between the Training Hub and the Provider.  

It is envisage that from the wellness sessions that challenges will have already been identified and these sessions will focus on how to develop skills to address these challenges. This could include elements such as communication skills, personal resilience, influencing an assertiveness skills and le conflict resolution. Also they will use coaching skills to help staff identify potential solutions to these challenges. 

Making the most of your Social Prescribing Link Worker

The making the most of your social prescribing link worker is designed for the care navigators to help them to:

• Fully understand what social prescribing is within general practice.

• Successfully care navigate to social prescribing

• Explore methods of how to engage and support patients to choose social prescribing.

The aim of offering these training sessions will provide support and mechanisms to reflect upon current challenges and review positive ways to support them through these challenges. There will be also opportunity to develop skills such as communication skills, personal resilience, influencing and assertiveness skills and how to effectively navigate and engage and support patients to choose social prescribing.

The dates for these training sessions are currently being arranged and will be advertised shortly.

If you would like further information regarding the courses please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Practice Managers Association Workshops 2021

These workshops will be held on MS Teams, if you are interested in attending any of the sessions, please send the following details listed below to This email address is being protected from spambots. You need JavaScript enabled to view it. in order to register for this session:

1. Full name
2. Email
3. Practice name
4. M Code
5. CCG / PCN

Please state the name of the course and date when you email your request, you will then receive  the MS Teams calendar invite straight away and the a couple of days before each web workshop date, PMA will send the materials to all registered delegates.

 8th June 2021- HR & Employment law

1pm – 3pm

 For more information please click HERE 

Exceptional Customer Services Training

14th June 2021- (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

21^st July 2021 (Session 3 / Reflection)

11am – 12.30pm

 For more information please click HERE 

Correspondence Management and Clinical Coding 

18^th Aug 2021 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

25^th Aug 2021- Session 3 / Reflection:

11am – 12.30pm 

For more information please click HERE 

Business Management and Leadership  

15^th Sept 2021 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

29^th Sept 2021 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE 

Delivering Operational Excellence

23^rd Sept 2021 (Day one) 

Introduction to Practice Management (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

6^th Oct 2021(Day two)

Coaching and Mentoring & Overcoming Challenges (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

For more information about Day One please click HERE 

For more information about Day Two please click HERE 

Business Risk & Governance

12^th Oct 2021 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

19^th Oct 2021 (Session 3 / Reflection)

11am – 12.30pm

 For more information please click HERE 

2^nd Nov 2021- NHS Pensions update

12.30pm – 1.30pm

For more information please click HERE 

10^th Nov 2021 Managing Practice Finances (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

For more information please click HERE 

2^nd Dec 2021- HR & Employment law

10am - 12pm

 For more information please click HERE 

2022 Workshops 

Exceptional Customer Services Training

 19^th January 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

26^th January 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE 

Correspondence Management and Clinical Coding

 9^th Feb 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

16^th Feb 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE

Business Risk & Governance

8^th March 2022 (Session 1 & 2)

Session 1: 10am – 12pm

Session 2: 2pm – 4pm

15^th March 2022 (Session 3 / Reflection)

11am – 12.30pm

For more information please click HERE

E-Learning

If you are interested in any of the below E- Learning sessions and the Pitman medical terminology please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the candidates name, practice name and M-code to register for the course.

Excellence in Supporting Healthcare – L2- E-Learning. Please click HERE for more information 

PMA Excellence in Primary Care Finance Certificate- E-Learning. Please click HERE for more information 

Pitman – Medical Terminology- E-Learning. Please click HERE for more information 

Apprenticeships 

If you are interested in any of the below  Apprenticeships please contact your local College stating your name, practice name and M-code to enrol for the course. The college will inform us of your details for funding.

To book on to all/any of the courses, please follow the instructions attached in the Flyer

For booking queries please contact Point Six Training at This email address is being protected from spambots. You need JavaScript enabled to view it.

Minute Taking

30th June 2021, 11:00 – 12:30hrs

IT Skills - ExcelIT Skills - Excel

16th June 2021, 14:00hrs

QOF

7th July 2021, 12:00 – 13:30hrs

Appraisal/Performance ReviewsAppraisal/Performance Reviews

15th July, 12:00 – 13:30hrs

IT Skills – WordIT Skills – Word

22nd September, 12:00 – 13:30hrs

Time ManagementTime Management

15th October, 12:00 – 13:30hrs

Assertiveness & ConfidenceAssertiveness & Confidence

1st December, 13:00 – 14:30hrs

The Black Country and West Birmingham Training Hub are working with Thornfield’s Primary Care Training to deliver workshops for Primary Care Staff.

To book on to any of these courses with various dates throughout the year, please click on the Eventbrite Links below to register.

If you are signing up on behalf of your staff, can you please include the staff members individual email addresses rather than your own, this helps when the trainers send the electronic invitations to all delegates.

Leading Your Team During Covid-19

This workshop provides operational front line team leaders and managers in Primary Care, with the practical skills and understanding to have greater confidence in dealing with the unique challenges presented by the pandemic. In particular ensuring continuity of service, resilience of provision and staff well-being.

https://www.eventbrite.co.uk/e/leading-your-team-during-covid-19-tickets-146891330925

Handling Difficult Situations

The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations.

By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations

https://www.eventbrite.co.uk/e/handling-difficult-conversations-tickets-146881840539

Improving the Patient Experience

By the end of this one day interactive workshop, delegates will understand the importance of the Patient Experience Survey and the access and choice targets that should be reached. They will have examined the expectations of the patients and looked at creative ways to manage these effectively using a range of communication tools.

https://www.eventbrite.co.uk/e/improving-the-patient-experience-tickets-146888717107  

Maximising Income, Minimising Costs

The aim of this workshop is provide delegates with a clear understanding of how to identify and exploit potential funding opportunities whilst at the same time minimising any non-value adding cost. Delegates will also conduct a horizon scan to enable them to consider what could impact on their cost base into the future and how best such influences could be controlled.

https://www.eventbrite.co.uk/e/maximising-income-minimising-costs-tickets-146889802353

Medical Terminology for Non-Clinical Staff

The objective of this one-day workshop is to give delegates an insight into the terminology that maybe encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussions.

May 5^th & May 7^th

 https://www.eventbrite.co.uk/e/medical-terminology-for-non-clinical-staff-tickets-146952038503

June 2^nd & 4^th

https://www.eventbrite.co.uk/e/medical-terminology-for-non-clinical-staff-tickets-146893425189

September 9^th & 16^th

 https://www.eventbrite.co.uk/e/medical-terminology-for-non-clinical-staff-tickets-146952887041

September 30^th & October 7^th

https://www.eventbrite.co.uk/e/medical-terminology-for-non-clinical-staff-tickets-146953669381

 For any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Soft Skill Training, helping your reception and admin staff suceed 

The Black Country and West Birmingham Training Hub are providing a range of Training supporting front line staff such as receptionists who are the first point of contact. The training is aimed at existing to Admin and Clerical Staff, Receptionist, Assistant Managers and Practice Managers who support the front line.

Reception teams are working flat-out to support their practices through these challenging and uncertain times. Balancing a range of emotions, they continue to do their best for patients, colleagues and partners alike. These online sessions are a much-needed chance to pause, and reflect.

During the session we aim to:

• Support them to continue to do their vital role
• Give them a safe space to discuss their worries
• Look at practical, positive ways to get them through the challenges still to come.

These sessions are led by experienced trainers who understand the specific challenges of working in practice.  To book onto any of the below Soft Skills Training sessions, please click on the Eventbrite link below.

https://www.eventbrite.co.uk/e/soft-skills-training-helping-your-reception-admin-staff-to-succeed-tickets-153780462503

May

19th May 2021 09:15 – 11:30

20th May 2021 13:15 – 15:30

June

8th June 2021 13:15 – 15:30

9th June 2021 09:15 – 11:30

10th June 2021 13:15 – 15:30

22nd June 2021 09:15 – 11:30

24th June 2021 13:15 – 15:30

July

1st July 2021 09:15 – 11:30

6th July 2021 09:15 – 11:30

8th July 2021 09:15 – 11:30

21st July 2021 13:15 – 15:30

22nd July 2021 09:15 – 11:30

27th July 2021 09:15 – 11:30

28th July 2021 13:15 – 15:30

29th July 2021 13:15 – 15:30

If you have any questions or queries please contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it.