Reception and Clerical

    Care Navigation - Reception and Clerical Programme 2020

    Coming soon across the Black Country and West Birmingham area will be a training package offer for existing Care Navigators within GP Practices. 

    To start bringing all areas to an enhanced sliver level standard for Care Navigation, the Training Hub have worked with a provider to offer a range of training that supports the front line staff such as receptionists who are the first point of contact to care navigate patients.

    The training will provided as interactive online sessions with an experienced trainer who understands the challenges or working in general practice.

    The training that has been identified includes the following:

    Wellness First Aid for Receptionists - please click here to book

    The wellness first aid for receptionist is to give the care navigators the chance to reflect and give them chance to discuss their worries, also to look for positive and practical ways to support them. 

    The virtual sessions aim to provide the following:

    • A constructive and supportive space to explore the impact of the pandemic on practice.

    • An opportunity to reflect on any learning from the response that can be used going into the future.

    • Encouragement of peer support and strength to aid ongoing resilience.

    • Practical tools and tips to support wellbeing, mentally and physically, during the coming months.

    'Soft skills' Sessions

    The next stage of the training would be for them to attend the soft skills sessions. These sessions are based upon feedback from the wellness sessions, which then will be developed between the Training Hub and the Provider.  

    It is envisage that from the wellness sessions that challenges will have already been identified and these sessions will focus on how to develop skills to address these challenges. This could include elements such as communication skills, personal resilience, influencing an assertiveness skills and le conflict resolution. Also they will use coaching skills to help staff identify potential solutions to these challenges. 

    Making the most of your Social Prescribing Link Worker

    The making the most of your social prescribing link worker is designed for the care navigators to help them to:

    • Fully understand what social prescribing is within general practice.

    • Successfully care navigate to social prescribing

    • Explore methods of how to engage and support patients to choose social prescribing.

    The aim of offering these training sessions will provide support and mechanisms to reflect upon current challenges and review positive ways to support them through these challenges. There will be also opportunity to develop skills such as communication skills, personal resilience, influencing and assertiveness skills and how to effectively navigate and engage and support patients to choose social prescribing.

    The dates for these training sessions are currently being arranged and will be advertised shortly.

    If you would like further information regarding the courses please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Training


    The Black Country and West Birmingham Training Hub are working with Thornfield’s Primary Care Training to deliver workshops for Primary Care Staff.



    To book on to any of these courses with various dates throughout the year, please click on the Eventbrite Links below to register.



    If you are signing up on behalf of your staff, can you please include the staff members individual email addresses rather than your own, this helps when the trainers send the electronic invitations to all delegates.



    Leading Your Team During Covid-19


    This workshop provides operational front line team leaders and managers in Primary Care, with the practical skills and understanding to have greater confidence in dealing with the unique challenges presented by the pandemic. In particular ensuring continuity of service, resilience of provision and staff well-being.





    Handling Difficult Situations


    The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations.


    By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations






    Improving the Patient Experience


    By the end of this one day interactive workshop, delegates will understand the importance of the Patient Experience Survey and the access and choice targets that should be reached. They will have examined the expectations of the patients and looked at creative ways to manage these effectively using a range of communication tools.






    Maximising Income, Minimising Costs


    The aim of this workshop is provide delegates with a clear understanding of how to identify and exploit potential funding opportunities whilst at the same time minimising any non-value adding cost. Delegates will also conduct a horizon scan to enable them to consider what could impact on their cost base into the future and how best such influences could be controlled.






    Medical Terminology for Non-Clinical Staff


    The objective of this one-day workshop is to give delegates an insight into the terminology that maybe encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussions.


    May 5th & May 7th





    June 2nd & 4th





    September 9th & 16th





    September 30th & October 7th





    For any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.













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